News
The Archipelago Trail Houtskari-Iniö - 01.07.2025 14:20
When the ferry is empty from vehicles and the staff comes to instruct the passengers, we ask those who have booked their trip through the booking system to drive on board the ferry using the opposite lane.
Tell your opinion and you can win a gift card worth 200 euros!
Millions of vehicles and passengers are transported on Finferries’ over 50 routes every year. We develop our operations with the customer in mind, and through the annual customer satisfaction survey conducted on every route, we receive valuable development suggestions from our passengers.
Last year, the average rating given by our customers for our operations was excellent, 9.05! Thank you for your activity and valuable feedback – we greatly appreciate your opinions.
You can answer our customer satisfaction survey during July at www.finferries.fi/vastaa. This is a great opportunity to influence and help us further develop our services.
Three 200-euro gift cards to the S-Group will be drawn among all those who answered the customer satisfaction survey!
Thank you in advance for your response! The customer satisfaction survey and raffle are conducted by Innolink Research.
Commuter ferry booking system - 24.06.2025 14:42
The automatic loading function is now available in the booking system for commuter ferries. With this feature, passengers can see how much space is left on different departures already when making a booking.
In the booking process, the passenger selects the desired departure time and vehicle type. The system checks the selection and suggests a suitable departure for the chosen day that has capacity.
We ask you to book a vehicle that matches the actual vehicle – otherwise, it there may not be space onboard the vessel.
Color codes in the booking process:
• Green: The passenger gets a spot and receives a booking confirmation immediately.
• Yellow: The captain of the vessel checks if there is space on the vessel and the booking is confirmed once the captain has approved the booking request.
• Red: The departure is fully booked and cannot be booked.
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Booking requests are processed during working hours within a few hours.
If you have any questions, the booking system's support can help at phone number +358 20 711 8751 or via email at booking-support@finferries.fi (weekdays from 9 AM to 3 PM).
Roadwork near the Nauvo ferry harbor - 18.06.2025 10:50
Please observe that construction of bicycle paths will begin from the kiosk at the Nauvo ferry harbor towards Nauvo after Midsummer.
The Archipelago Trail Houtskari-Iniö - 09.05.2025 12:30
The Archipelago Trail has been opened 9.5.2025. The Finferries booking system, which can be found at booking.finferries.fi, has been implemented on the Houtskari-Iniö route, operated by ms Replot 2. There is also a link to the system on our homepage finferries.fi.
We ask our customers to familiarize themselves with the booking system and book their trips through it. In the booking system, you can book a place for passengers and vehicles up to two weeks before your desired departure date. The ferry trip is paid for in the booking system at the time of booking. A new user registers at booking.finferries.fi, after which they can start booking trips.
When the ferry is empty, we ask those who have booked their trip through the booking system to drive on board using the opposite lane.
If you indicate in the additional information field during booking that you are booking multiple bicycles for the trip, you can pay for only one bicycle at the time of booking. The remaining bicycles will be paid for upon arrival at the ferry. .
If you have any questions about the booking system, you can call the booking system helpline +358 20 7118 751 (on weekdays 9-15) or send an email to booking-support@finferries.fi.